Net Promoter Score®, or NPS®, measures overall customer experience. Every 2 weeks, patients are asked the following question on their Healigo iPhone or Android app:
"How likely are you to recommend physical therapy treatment with *Clinic Name* (or *PT Name* in case of no clinic name) to a family member or colleague?"
This information is a great proxy to help PTs gauge the patient's overall satisfaction with a clinic's service and the customer's loyalty to the brand.
1. Enable the NPS® functionality from the Settings screen.
2. Your patients will receive a bi-weekly NPS® question on the Healigo app while reporting progress.
3. Monitor patient experience directly from the clinician dashboard.
HEALIGO PRO TIP: The reporting frequency gauge, combined with a patient's latest NPS® score, can help identify the patients who are at risk of dropping out from their treatment plan.